Need help with a piece of furniture or an order? Send us an email. A few details up front help us get to the right answer.
Email us
Customer service hours: 9:00 AM–5:00 PM, Los Angeles time (Pacific Time; PST or PDT depending on the season). You can email at any time, and we will handle your message during customer service hours.
What to include
For product questions, include the product name or link and what you would like to know. For an existing order, include your order number and the email used at checkout. If an item arrived damaged or has a quality issue, attach clear photos of the item and packaging. Please do not email payment card details or identity documents.
Returns and refunds
Contact us within 30 days of delivery to request a return. Customer service will email the current overseas return address and instructions for your order. Please contact us before shipping anything back.
The buyer pays return shipping for non-quality returns; we pay it for products with quality issues. Refund review takes 2 days after we receive the return. Approved refunds are processed within 5 days to the original payment method; posting time depends on the payment provider.
Delivery questions
We sell to the United States and offer free standard shipping. Processing takes 0–1 day, followed by an estimated 3–4 days in transit. If you need help tracking your order, send us your order number.
Who runs BRINVOLIS
BRINVOLIS is operated by Chengdu Jiangzhou Trading Co., Ltd. Legal representative: Zhou Jing.
Registered and operating address: Floor 1, Building 1, No. 1 Attached to No. 74, Longjiang Street, Heshan Town, Pujiang County, Chengdu, Sichuan 611630, China.
Email: [email protected]
Customer service: 9:00 AM–5:00 PM, Los Angeles time (Pacific Time, observing daylight saving time).
This is our business address. For returns, email us first for the current overseas return address.