Last updated: November 6, 2026
Sometimes a piece does not work out in your home. If you need to return an order, email us and we will walk you through the next steps.
30 days to request a return
You can request a return within 30 days after delivery. Include your order number, the item you want to return and a short explanation. For damage, a quality problem or an incorrect item, add clear photos of the item and packaging so we can help.
Before you send anything back
Contact [email protected] first. Our customer service team will email you the current overseas return address and packing instructions for your order. Please use that address rather than the company office or the address on the original shipping label.
Getting your furniture ready
For a change-of-mind return, keep the item in its original condition, with its parts, hardware and instructions. Pack it securely, using the original packaging where available. If assembly is needed for the item, follow the return instructions for safe disassembly. These condition requirements do not remove your right to report an item that arrived faulty or damaged.
Who pays return shipping?
You pay the return shipping cost for a change of mind or another reason unrelated to product quality. If the product has a quality issue, we pay the return shipping cost. Contact us before arranging shipment so we can confirm the shipping method and how the cost will be covered.
Review and refund timing
After the returned item reaches the return location, we review it and email the refund decision within 2 days. Once approved, we process the refund to the original payment method within 5 days. Your bank or payment provider may take additional time to show the credit. If a refund is delayed, email us with your order number and we will check it.
Need a different item?
Email us before returning it and tell us what you need. We will explain the available options and any return steps before you arrange shipping.
Who runs BRINVOLIS
BRINVOLIS is operated by Chengdu Jiangzhou Trading Co., Ltd. Legal representative: Zhou Jing.
Registered and operating address: Floor 1, Building 1, No. 1 Attached to No. 74, Longjiang Street, Heshan Town, Pujiang County, Chengdu, Sichuan 611630, China.
Email: [email protected]
Customer service: 9:00 AM–5:00 PM, Los Angeles time (Pacific Time, observing daylight saving time).
This is our business address. For returns, email us first for the current overseas return address.